Enable and Disable Call Forwarding on a Yealink Phone

Enable and Disable Call Forwarding on a Yealink Phone

  1. There are three types of call forwarding that can be configured on a Yealink phone.
  2. “Always forward”, “busy forward”, and “no answer forward”.
  3. Always Forward will unconditionally forward all calls made to your phone to the specified telephone number.  If your phone is a member of a ring group, your phone will forward the call and bypass the other ring group phones.

To Enable Always Forward from the Phone Menu:

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 1 for Always Forward
  5. Highlight 1. Always Forward and toggle so it is Enabled
  6. Highlight 2. Forward to and enter the destination telephone number which should receive 
  7. forwarded calls
  8. Press the Save softkey

To Disable Always Forward from the Phone Menu:

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 1 for Always Forward
  5. Highlight 1. Always Forward and toggle so it is Disabled
  6. Press the Save softkey
Busy Forward will conditionally forward all calls to the specified telephone number if the handset 
is already on a phone call.

To Enable Busy Forward from the Phone Menu:

  1. 1.   Press the Menu softkey
  2. 2.   Press 2 for 2. Features
  3. 3.   Press 1 for 2. Call Forward
  4. 4.   Press 2 for Busy Forward
  5. 5.   Highlight 1. Busy Forward and toggle so it is Enabled
  6. 6.   Highlight 2. Forward to and enter the destination telephone number which should receive 
  7. forwarded
  8. 7.   Press the Save softkey

To Disable Busy Forward from the Phone Menu:

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 2 for Busy Forward
  5. Highlight 1. Busy Forward and toggle so it is Disabled
  6. Press the Save softkey
No Answer Forward will conditionally forward all calls to the specified telephone number if an incoming call is not answered in a specified amount of time.  The PBX is set by default to send the call to voicemail after 25 seconds (this time can be altered on the PBX at mypbx.fonelogix.com), so your ring time selected must be lower than this.

To Enable No Answer Forward from the Phone Menu:

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 3 for No Answer Forward
  5. Highlight 1. No Answer Forward and toggle so it is Enabled
  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls
  7. Highlight 3. After Ring Time and select the desired time out. Each ring is approximately 3 seconds.
  8. Press the Save softkey

To Disable No Answer Forward from the Phone Menu:

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 3 for No Answer Forward
  5. Highlight 1. No Answer Forward and toggle so it is Disabled
  6. Press the Save softkey

In all cases, when call forwarding is enabled, a left-pointing arrow will appear at the top center of your phone's screen.

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